Welcome to G2 Online

Customer Service

Shipping & Delivery

At the point of checkout depending on your profile and country you will be offered several shipping types. The shipping method selected will be processed and dispatched as soon as all items are in stock. You will receive notification of your shipment and tracking number where applicable. The shipping prices quoted on the website are based on a single delivery. Where some items of the order have long lead times G2 may contact you to see if you would prefer a split shipment. The pricing quoted on-line for shipping is the price that will be billed as part of your G2 invoice. Should a delivery fail due deliver issues where the customer is responsible (e.g. no one present to receive or incorrect address details provided) the package will be returned to G2. If a additional delivery is required at this point then further charges may be applied.

Privacy & Security

Please refer to our policy in our Privacy Policy link - Privacy Policy

Returns & Replacements

Where a part is deemed to be defective and reported to G2 Online within 7 working days of receipt of goods G2 Online will arrange collection and replacement of the part. After 7 working days the goods will need to returned to G2 via the G2 Online RMA process, The items will then be inspected and you will be contacted with regards to the next steps. Where an item is tested and found to be faulty it will be returned to the manufacturer for further assessment and they will notify G2 if the part can be replaced under warranty or if it is third party damage. In the event of replacement G2 send the replacement item out to the delivery address as per the RMA procedure. Where the item is third party damage the item can be collected from G2 at the clients expense or disposed of by G2. Should the item not be collected after 4 weeks of notification then the item will be disposed of by G2. If advanced replacement is required then this can be ordered as a normal order and you will be credited for the returned item once it is deemed to be covered by the warranty. Returns due to incorrect or over order will attract a 20% handling fee. G2 will arrange collection of the items from their delivery address and on receipt will issue a credit on your account for the amount the items were purchased for less 20%. This is subject to the items being returned in their original package in a state that G2 can re-sell the items. Goods returned in a state not fit for resale may be charged additional handling fee or not be credited at all depending on their value and the cost associated with re-packaging etc. If the item has been used, drilled or marked in anyway it will not receive any form of credit. If there is doubt with regards to the state of the item please check with the RMA team before arranging the return as items that do not receive a credit will be retained at G2 until the client arranges collection at their cost.

Ordering

All orders are to be processed exclusively via the website. Once the order is placed it will be processed as is. Should an order need to be canceled before it is dispatched then please send this in writing via email or update your order online via your dashboard. Any changes to an order will affect the delivery lead time as an order on hold will not be processed until the changes have been made and re-issued. There may be additional shipping charges depending on the changes made to an order. Once an order has been dispatched it cannot be altered in anyway as the delivery is via a third party. G2 operates Monday to Friday 8:00 to 16:30 except public holidays. Any order placed on the e-commerce website outside these times will be processed the next working day.

Payment, Pricing & Promotions

Payment is to be made via one of the automated methods online. Any Payment made via one of our payment gateways will be processed as soon as confirmation is received from this service. This is automatic and usually occurs in real time as the order is placed. If there is a query on the payment the third party service will place the order on hold until they have confirmed the query. If EFT (wire Transfer) has been selected your order will be placed on hold until a proof of payment has been received by accounts. In the event that the EFT is international the order will remain on hold until the funds reflect in G2's bank account. Where clients have applied for and received a credit facility these orders will be processed immediately with the PO reference provided. Once the invoice is raised with this PO reference it cannot be changed so please ensure that you enter these details correctly. Your order will only be dispatched if your account status is good and your order does not breach the terms of your credit limit. Please contact your G2 Sales Representative to get details regarding a G2 Online credit account. All pricing on the website is linked to your profile. Pricing is accurate at the time of checkout. Where a cart has been saved and then ordered at a later date then the pricing at the point of checkout still applies. Your order will be processed as per the checkout value at all times. G2 Online tries to ensure that pricing is always accurate but where for whatever reason internal or external an items pricing is not representative of its value G2 reserves the right to contact the purchaser and advise them of the discrepancy prior to processing the order, at which point the purchaser has the right to cancel their order or pay the difference. Where promotions are active on the website or via promotional codes these need to be selected via the purchaser at checkout. If they are not entered and redeemed through the online checkout procedure then they are not applicable. No promotional codes will be retrospectively applied to any order. On receipt of a promotional code please ensure you are comfortable with its usage so that you will get maximum benefit from these.

Viewing Orders

Once an order is placed it can be seen at any time via your dashboard. You will get periodic updates as your order is processed but at any time simply logging into your profile will allow you to see your current order status. In addition even when a order is complete it will remain in your profile so that you can reference what has been previously bought.

Updating Account Information

All information against your profile is viewable and editable via the dashboard. It is the purchasers responsibility to ensure that this is kept up to date so that correspondence and deliveries are sent to the correct address be it physical or electronic

G2 Standard Terms & Conditions

The above are additions to the G2 Standard Temrs and Conditions which are available on request.